Terms of service
Terms of Use
By accessing this website and placing an order, you confirm that you have read, understood, and agreed to these Terms of Use.
Company Information
SARAH PARFIMERIJA d.o.o
Address: Gazi Husrev-begova 9, 77000 Bihać, Bosnia and Herzegovina
ID number: 4263979950000
Email: info@saraheshop.com
Phone: +38762622228
Use of Website
The user agrees to use this website only for lawful purposes and to provide accurate and complete information when placing an order.
Product Information
We strive to ensure that all product descriptions and images are accurate. However, slight variations in packaging, color, or appearance may occur.
Ordering Process
Orders can be placed through our website by selecting products and completing the checkout process.
After placing an order:
You will receive an order confirmation via email
The order is considered accepted once payment is successfully completed or confirmed
We reserve the right to cancel or refuse any order if necessary.
Payment Methods
We offer the following payment options:
1. Cash on Delivery (COD):
Payment is made in cash upon delivery in local currency (KM).
2. Credit/Debit Cards:
We accept payments via Visa®, Mastercard®, and Maestro® through a secure Monri Payment Gateway.
Card payments are processed securely
The full amount is charged at the time of order confirmation
Payment Security
All online payments are processed through the Monri Payment Gateway.
Your data is protected using SSL (Secure Socket Layer) encryption with 128-bit encryption technology. Monri is certified according to PCI DSS Level 1 security standards.
We do not store or have access to your credit card information. All sensitive payment data is handled securely by authorized payment processors.
Pricing
All prices are displayed in KM (Convertible Mark) and include applicable taxes unless stated otherwise.
Delivery costs are calculated separately and shown during checkout.
Delivery
Orders are delivered via courier service to the address provided by the customer.
The customer is responsible for providing accurate delivery information. We are not responsible for delays caused by incorrect or incomplete address details.
Order Cancellation
Orders can be canceled within 6 hours of placement, provided they have not yet been processed or shipped.
Complaints and Returns
Complaints are accepted only in cases of:
Damaged products
Incorrect items delivered
Due to the nature of perfumes, products cannot be returned based on personal preferences regarding scent.
Limitation of Liability
We are not responsible for any indirect or incidental damages arising from the use of our website or products.
Changes to Terms
SARAH PARFIMERIJA d.o.o reserves the right to update or modify these Terms of Use at any time. Changes will be effective immediately upon publication on this website.
Governing Law
These Terms are governed by the applicable laws of Bosnia and Herzegovina. Any disputes will be resolved by the competent court.
